Refund Policy

Our Quality Promise

We take great pride in the quality of our products. Every order is carefully inspected and packaged to our high standards before leaving our bakery.

Non-Refundable Situations

Because our products are perishable, we’re unable to offer refunds or replacements for issues outside our control once a parcel is in transit, including:

  • Melted bakes caused by transit or weather conditions.

  • Bakes or packaging damaged in transit.

  • General courier delays or handling once the parcel has been dispatched.

If you are not comfortable with these terms, we kindly ask that you reconsider placing an order.

When Refunds Are Available

We will provide a refund (or replacement, where possible) if the issue is due to our error, including:

  • Incorrect items sent (e.g., wrong product/flavour).

  • Unfulfilled/partially fulfilled orders (items missing from the order).

Shipping fees are refundable only where the error is on our side.

How to Report an Issue

Please contact us promptly (ideally within 24 hours of delivery) with:

  • Your order number,

  • A brief description of the issue, and

  • Clear photos of the items, packaging, and shipping label (if applicable).

This helps us review and resolve your request quickly.

Refund Method

Approved refunds are issued to the original payment method. Processing times may vary by payment provider (typically 5–10 working days).

Returns

For food safety reasons, we do not accept returns of edible products.